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Tele-case management

RN case managers, inside your workflow.

Beam’s remote RN case managers review ER and observation patients and share findings with your teams. Your provider makes the patient-status call.

Case management

Case management illustration

Daily review

  • ER boardReviewed with your ED team
  • Observation patientsChecked against criteria
  • Weekly reportShared with your leaders

The Beam standard

  • Board-certified physicians
  • U.S. state-licensed
  • Joint Commission accredited

What’s included

Case management that works with your team

  • Proactive ER review

    Watch the ER board and work with your ED provider in real time.

  • Inpatient care coordination

    Work with the rounding provider, charge nurse and patient on discharge planning.

  • Utilization review

    Make data-based decisions and start quality projects from what we find.

Free ER analysis

See if you qualify for a free ER analysis

A no-commitment analysis for micro, critical access and community hospitals. Beam can support your current team or be your main case management team.

Hospital hallway

Our team

Led by clinicians

Dr. Sarjoo Patel, Beam Healthcare CEO
Dr. Sarjoo Patel · Founder & CEO

Testimonials

What our partners say

FAQ

Common questions

Straight answers. Want more detail? Talk to our team.

Ask Beam

About this service

What is tele-case management?

Tele-case management brings remote RN case managers into your hospital’s care workflow. Beam reviews ER and observation patients, helps identify patient-status changes and shares findings with your hospitalist and ER teams.

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How does Beam support observation and utilization review?

Beam’s RN case managers review observation patients morning and evening against MCG or InterQual criteria. They communicate status-change findings to your clinical team and provide weekly reports. Your treating provider makes the patient-status decision.

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Can remote case managers support our existing team?

Yes. Remote chart reviews and status updates can support your local case managers, hospitalists and ER staff. Beam’s role and coverage are set around the work your facility needs.

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Does tele-case management include ER patient reviews?

Yes. Beam describes daily reviews of ER and observation patients, seven days a week. This is case-management and patient-status review, rather than continuous bedside monitoring or emergency care.

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Can discharge coordination be done remotely?

Many case-management tasks, such as chart review, payer calls and discharge coordination, can be done through the EHR and by phone. Confirm which discharge-planning and placement tasks are included in your Beam program; the observation-review service should not be assumed to include every discharge task.

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Is tele-case management the same as 24/7 hospitalist coverage?

They are separate services. Case managers review charts and patient status; hospitalists provide medical care. Beam’s case-management service has scheduled daily coverage, so continuous overnight case management should not be assumed.

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Telemedicine basics

What is an eConsult?

An eConsult is a provider-to-provider question sent with relevant patient records. The specialist reviews the information and returns a written recommendation for the chart. The patient does not need to join a live video visit.

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What is the difference between a curbside consult, an eConsult and a teleconsult?

A curbside consult is a quick question from one provider to a specialist. An eConsult adds a specialist review of the records and a written recommendation for the chart. A teleconsult is a live video visit in which the specialist evaluates the patient. Your local provider stays in charge of care in all three.

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How does telemedicine work for a hospital or clinic?

Your nurse, doctor or care team reaches a Beam clinician by video or eConsult. Beam clinicians document in your EHR and talk with your providers, while your onsite team gives hands-on care. Patients can get specialty and inpatient care close to home.

Are Beam clinicians licensed and credentialed?

Beam physicians are board-certified, and every Beam clinician, including respiratory therapists and nurse case managers, is licensed in the U.S. states they serve. Beam is accredited by The Joint Commission and uses credentialing by proxy, so your hospital can rely on Beam’s credentialing work. Your hospital still grants privileges.

Is Beam a virtual locum tenens company?

No. Beam partners with organizations for the long term. We work with your team on the strategy, day-to-day needs and growth of your clinical program.

How do we get started with Beam?

Contact Beam and tell us about your organization, your team and where you need support. We will talk through your needs and build a program around them, starting with one service or several.

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Add case management to your hospital

Tell us about your ER, observation and inpatient workflows.